SHIPPING
SHIPPING & DELIVERY – Delivery Zones
Products will be shipped to the delivery address(es) specified during the ordering procedure provided such address(es) is(are) located within the Delivery Zone. Any delivery address located outside of the Delivery Zone will be refused during the ordering procedure.
Products purchased via the Website may only be delivered to a physical street address within the Delivery Zone.
Chrome Hearts will not process any order for which a post office box or APO/FPO address is provided.
Shipping and Delivery
Standard Shipping (Ground) is provided for all US orders, except for furniture or any other specified specialty item. Some furniture, specialty items and customized products may be subject to production lead times, processing times and delivery delays. We do not currently offer 2 day, Overnight, Priority Overnight or Saturday shipping at this time. Delivery time for Standard Shipping (Ground) is expected to be 3 to 7 business days after processing. The delivery time runs from when your order has been processed.
A direct signature will be required on all orders.
You will receive an email containing your Tracking Number once your package has been shipped.
Refer to the email or visit your Order History for account holders to check the most up-to-date status of your order.
Delivery Time – Problems of delivery
Any failure to deliver or late delivery exceeding eight (8) business days after the order has shipped, should be reported to Customer Service as soon as possible. In order for your claim to be accepted, please notify us within fifteen (15) business days from the date of confirmation of your order.
You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged product, etc.) by hand, if possible, on the delivery notice, and sign.
If the products do not conform to your order or you are not satisfied with them, you may return them for an exact replacement or request a refund according to the terms and conditions contained in the section entitled “Returns, Replacements & Refunds”. See also Specific Terms and Conditions of Sale as applicable to your order.
Shipping and Delivery – International
Taxes and Duties:
- Canada: Duties Included in product price & Sales Tax calculated at Checkout
- Russia: The Checkout prices do not include Duties and Taxes, these will be paid by the shopper on delivery
- Other International Countries: Duties & Tax Included in product price
All sales are final on orders shipping to non-US addresses.